Changes coming to NetLibrary

NetLibrary will migrate to Ebsco effective July 18.

The new interface will carry the Ebsco branding, so we will no longer see the name “NetLibrary”. Access url’s will not change, they will re-direct to the Ebsco platform.

There are significant changes here. You can prepare yourself by exploring the Ebsco/NetLibrary support pages and by signing up for a live or recorded webinar.
There are 2 relevant webinars:

1) Ebooks on EbscoHost, and

2) Netlibrary: Preview of ebooks and Audiobooks on EbscoHost

You may also want to try out the Preview interface, accessible from inside any Ebsco database from the “New Features” link. For additional information and webinar schedule see http://support.ebsco.com/netlibrary/

Or view the preview directly at: http://www.netlibrary.com/publicannouncement.aspx

One last thing: Personal accounts on NetLibrary will NOT migrate, so current checkouts, saved favorites, or notes you want to keep should be saved by July 16.

Streamlined process for reporting e-resource problems

An E-Resources Troubleshooting Task Group worked last winter and spring on issues with reporting and tracking e-resource problem reports. The work of the group is documented on Staffweb at:
https://staffweb.lib.washington.edu/committees/e-resources-troubleshooting-task-force

One of the most persistent issues we identified was staff confusion about when and where to submit reports of broken links, platform issues, holdings problems, and all the other things that can go wrong with our electronic resources. Some staff report problems to group email addresses, some to individuals, and increasingly, it is just hard to anticipate who will ultimately address and solve the problem. The problem solving process sometimes involves more than one person from more than one department,further adding to the complexity.

So, the GOOD NEWS!

We are now prepared to take all your e-resource problem reports through Question Point. Just fill in the QP form from the Ask Us email link. Identify yourself as staff. If you are working with a patron and they need the answer, please use their name/email address/affiliation so they are assured of a response.

Multiple staff members and groups will review your report. We anticipate faster and more thorough responses since several staff will see your report and may have input.

If you have any questions, please ask Diane Grover or Dottie Smith

Gale: Scheduled Downtime 6/3 and 6/4/11

All Gale resources will be unavailable Friday 6/3/11 9:00 p.m. to Saturday 6/4/11 9:00 a.m. PDT due to scheduled maintenance.

This includes Academic OneFile, LegalTrac, Literature Resource Center, Testing and education resource center, Biography and genealogy master index, TableBase, Gale Virtual Reference Library, Times Digital Archive (1785-1985), Eighteenth Century Collections Online, Literary criticism online, Economist historical archive (1843-2006), 17th and 18th century Burney collection newspapers, Gale directory library.