Goodbye to Steele Fredricksen

On Friday June 23 the TSC Service Desk said goodbye to Steele Fredricksen.  He came to the Service Desk about 2 years, entirely new to the University of Washington.  He jumped right in and embraced every opportunity with vigor.  He not only became the UW NetID subject matter expert by being the go to for all complex UWNet ID questions, he was also the Tier 1 liaison with UW Medicine, collaborating and strengthening our relationship with them.  He coordinated with IAM on the new Identity page for self-serve UW Netid password resets.  He had many other achievements and contributions these last 2 years.   He took his job seriously and professionally.  We wish him all the best in whatever he plans to next in his future.   We will miss him and he leaves a very large gap which will be hard to fill.

Welcome Myra Nishimura

Myra Nishimura joined CSS on June 12th as Karalee’s Executive Assistant. Myra is a big Seahawks and Sounders fan! How big? So big that she scheduled her wedding day around the Seahawks’ 2013 season, and even had her engagement pictures taken at Century Link field. Myra loves to travel and help others plan their travels. She loves snacks and food, and thanks to her previous experience with UW Housing and Food Services Dining, she can tell you a lot about dining locations on campus. If you stop by her desk to say hello, she will always have snacks to share.

Welcome, Myra!

C3/O3 Remodel

In the recent days you may have received a message from a member of the C3/O3 space planning committee. DO NOT PANIC, it doesn’t mean you are moving.

While we don’t have much in the way of concrete details there are a few general guidelines that are moving the process forward:

  1. All people are being considered. We have representation from people in 4545 and C1 in addition to those already located in C3/O3. This does not mean anyone will be definitely staying or moving. The design team is taking a holistic approach to this redesign and want to factor in everything to have the best possible outcome.
  2. Teams moving to C3/O3 will be considered by the nature of their work first and foremost. Units and divisions will not necessarily be consolidated into a single location. The first goal is to co-locate groups that frequently need to work closely together.
  3. Nothing is happening soon, this is still in the discovery and design phase. Actual construction isn’t anticipated until the end of fall at the earliest.

Anything beyond these points is likely speculation. Your representatives (Cara, Felicia and Damien) will keep you in the loop as we receive more information. Feel free to ask us anything you’d like about the remodel but remember, there is far more that is unknown at this point as the project is still in discovery.

Poetry on Buses

In 2016, King County residents were invited to submit their original poetry on the theme of water as part of the competition for Poetry on Buses. Contest organizers stated “Water is a vital part of our region and our world, so how does it shape us and move us daily?”

Cara Giacomini submitted her poem, Percentages, on the final day of the competition. More than 1,600 poems were received, and Percentages was selected as one of 119 poems that will appear on Metro buses! Not only that, but Cara was invited to recite her poem at the official launch party at Moore theater last month. Percentages will also be featured on the Poetry on Buses website on 10/29/17.

Though it has been more than fifteen years since Cara has written poetry, her entry draws on both her English degree and her current profession as a data scientist in its combination of percentages and beautiful imagery.

Her favorite poem? Dover Beach.

Thank you for sharing your beautiful poem and picture with us, Cara!

My body is 52% water
17% waves colliding with a gradually yielding shore
12% the encompassing embrace of a misty morning
11% an exhilarating, unrelenting downpour
8% a secret spring in a sheltered forest
4% quick tears of fury, joy, and alienation
The rest are rainbows

Poetry is when an emotion has found its thought and the thought has found words. Robert Frost

Final UW Appearance!

Friday, 4/8, Jeff Blancato takes his final curtain call after 13 years at the the UW and heads to Seattle Children’s Hospital where he will oversee a team of desktop support specialists. Though still serving IT customers, Jeff anticipates new challenges to his time and mental focus in his next position. The healthcare field also poses differing urgencies for IT support.

Children’s will allow Jeff to utilize the business analysis skills he brought to UW-IT and continued to develop as he worked on projects with many of us. Jeff has energetically and enthusiastically shared his knowledge and skills, providing process improvements that we continue to benefit from.

In his two and a half years with UW-IT, Jeff has valued the opportunities to connect and network with many colleagues. Gaining in-depth knowledge of how the Service Center works was especially engaging for him. Ensuring customers have trouble-free online experiences is a passion he carries with him to Children’s.


Congratulations Steven Kurle

Steven Kurle

Steven has accepted promotion to Technology Manager of the User Consulting team.  Steven has been filling this role in an unofficial capacity since Mark McNair retired last year, but as of 3/16/17 formally holds the recently-updated position managing that team.  For those of you new to CSS, Steven has been in a couple different roles with the division since 2007 & worked for UW before that starting in 2000.

Please take the time to wish Steven well in his new role.

Pies and Posters – TODAY!

Hope to see everyone at Pi Day today, 11:30am in the Tower Cafeteria – South. A contest will be held for best pie in the categories of savory, sweet and combo pie. Prizes will be awarded.

After you’ve filled up on pie, feel free to drop by the HUB Lyceum room and check out the UW Organizational Excellence Showcase. Cara and I will be presenting a poster on our operational excellence efforts in CSS and how UW-IT is working to improve our responsiveness to customer inquiries.

From the Flyer:
As campus units are finding innovative ways to “do more with less,” representatives from more than 50 UW departments and teams will crowd together Tuesday, March 14 in the HUB Lyceum from 1-3 p.m. to showcase how they’ve done exactly that. Staff and faculty are actively working on improvements all over the University and the OE Showcase demonstrates this through project posters ranging from operations and administration to curriculum/teaching and research.

Come look at posters of workplace improvement, talk about ideas with colleagues, and enjoy refreshments. No program – just mix and mingle. Drop in any time during the event. Free to all staff, faculty, and students.

Selected Schools/Colleges and Administrative areas showcasing their work include:

• Business Diversity Program
• Campus Master Plan
• Capital Planning & Development
• College or Arts & Sciences Shared Services
• Creative Communications
• Disability Resources
• Environmental Health & Safety
• Finance & Facilities
• Housing & Food Services
• HR/Payroll Modernization Program
• International Student Services
• Lean/Finance & Administration
• Libraries
• Medicine
• Nursing
• Office of the University Architect
• Organizational Excellence
• Pathology
• Procurement
• Student Fiscal Services
• Student Life
• Student Veteran Life
• UW Real Estate
• UW Sustainability
• UW Video

No RSVP necessary. We hope you and your colleagues stop by the Showcase to see the great work being done at UW.

More information:

Welcome Chris Fairfield

Chris Fairfield

Chris Fairfield

Please welcome Chris Fairfield to the User Support team.  Chris moved here from Champaign, IL last month and started working in CSS on 2/27/17.  After he got his degree in MIS at the University of Illinois, he’s been in tech. support and has been an Apple enthusiast “since the dark, Gil Amelio days of the company”.  He is a fan of pub trivia and, for years before he moved, hosted and wrote questions for a weekly trivia night.  He’s currently spending his time exploring Seattle and the PNW.  If you see him, be sure to tell him what your favorite restaurant is, he’s compiling a list…

Welcome Tanika Latta


Welcome Tanika who started as Executive Assistant to Karalee on 11/1. Tanika’s last position was also as an Executive Assistant for a voice-over company. So far she has greatly enjoyed meeting so many wonderful and knowledgeable people in UW-IT, and loves how busy and scenic the UW Seattle campus is. When she is looking to relax she enjoys a great inspirational book in a quiet room, while drinking a nice hot cup of tea by a fireplace. She finds a lot of inspiration from her children and fiancé who are all extremely outgoing and full of life, love, and energy. Fall is her favorite season as she enjoys wearing boots, scarves, and anything comfy and warm.

It’s a Holiday Party! – December 8th

Holiday Cheer
Please join UW-IT for some Holiday Cheer!

On December 8th, 2016 from 2pm to 4pm at the UW Intellectual House on campus. There will be spiced cider and some light refreshments served. All you have to bring is yourself!

Click on the coffee mug (>>over there>>) and go to the register site so they know how much drink and food to have on hand.

Don’t think you’ll have fun?


Look how fun former parties were! Come and join us for some festive fun!