PaperCut live test has begun!

Hello folks, those of you in Ander­son Hall have likely seen the change on the touch­screens of the new Canon copiers. This is the new sys­tem that we are mov­ing to for all copiers in Ander­son, Bloedel, and Winken­werder halls.

At this stage we are now in a ~2 week full test of the new account­ing soft­ware and are look­ing for feed­back both good and bad. We want to dis­cover any and all issues that we can so that we can resolve them and make sure this prod­uct will work in our environment.

If you haven’t already, please visit one of the two exist­ing copiers (Ander­son 115 and 2nd floor hall­way) to enroll your Husky card. Tap your card on the reader and the copier will prompt you for your NETID cre­den­tials. After link­ing your card, a sim­ple tap logs you in to release any pend­ing jobs. You’ll also find a “use copier” but­ton which takes you to the scan­ning and copy­ing features.

If you for­get your Husky card or don’t have one of the newer ones, you can man­u­ally log in each time with your NETID cre­den­tials. Alter­na­tively, if you have a smart­phone handy and are con­nected to “Uni­ver­sity of Wash­ing­ton” WiFi you can use the URL below to access the mobile print release sys­tem to select the des­ti­na­tion copier and print your job(s). If you find this handy I highly rec­om­mend book­mark­ing this URL on your device for ease of future use.

https://papercut.sefs.uw.edu/mr

For print­ing from your SEFS com­puter, you should see two new queues for this system:

Paper­Cut B&W Queue
Paper­Cut Color Queue

These are uni­ver­sal queues, mean­ing they are not directly linked to any spe­cific des­ti­na­tion. Jobs sent to them can be retrieved from any copier in the sys­tem, which as men­tioned above will ulti­mately be all the copiers in the 3 build­ings. If the copier you walk up to is busy or down for some rea­son there’s no need to re-send your job. Sim­ply go to a dif­fer­ent copier and release your job there.

For non-SEFS com­put­ers you can upload image or PDF files for print­ing by vis­it­ing the fol­low­ing site (from on-campus only at this time). This elim­i­nates any need for set­ting up print queues on your per­sonal com­puter and the has­sle of get­ting re-authenticated. After upload­ing, sim­ply pro­ceed to the copier of your choice to release and retrieve your job.

https://papercut.sefs.uw.edu

If you have any trou­ble dur­ing this test, keep in mind the old queues are still func­tional and can be used as a fall­back, but please do let me know what issues you run into. Note, due to the changes the old Canon secure print sys­tem is cur­rently bro­ken and jobs can­not be released. Since Paper­Cut effec­tively achieves this func­tion­al­ity there is no plan to fix this at this time.

Please send any com­ments, ques­tions, or sug­ges­tions about this sys­tem to sefshelp@uw.edu so they can be quickly addressed. Thanks!

Datacenter update

I have taken mea­sures to mit­i­gate the root cause of the con­nec­tiv­ity issue and will be fol­low­ing up with UWIT to find a per­ma­nent solution.

If you use Gib­son and have expe­ri­enced a dis­ap­pear­ing pro­file (files miss­ing, set­tings gone) because of this event please con­tact sefshelp@uw.edu with your user­name and con­tact infor­ma­tion so I can help repair your profile.

Datacenter issues

We’re cur­rently expe­ri­enc­ing con­nec­tiv­ity issues at the dat­a­cen­ter. This is caus­ing ran­dom dis­con­nects or dif­fi­culty con­nect­ing to ser­vices, espe­cially Gib­son. I am attempt­ing to get UWIT to roll back some set­tings they changed on Tues­day. Please stay tuned for updates.

UW Exchange connectivity and send/receive issues

UW Exchange email is expe­ri­enc­ing issues today. Please see the post below from the eOutage list.

Updated 07/15/2015 at 16:40:04
Exchange email is show­ing a steady increase in deliv­ery times due to delays within Microsoft infra­struc­ture. The issue has been esca­lated to our Microsoft Tech­ni­cal Account Man­ager and Microsoft engi­neers are inves­ti­gat­ing.
Fur­ther notice of the out­age will be issued at 7pm.
Infor­ma­tion sent to the eOutage mail­ing list is also posted online:  http://www.washington.edu/eOutage/

Slow email this morning

UW Infor­ma­tion Tech­nol­ogy is aware of a delay for email deliv­ery to Exchange users from other mail ser­vices (Deskmail, Google, Yahoo, etc.) which began at approx­i­mately 8am on 6/30/15. UW Infor­ma­tion Tech­nol­ogy engi­neers are inves­ti­gat­ing.  There is cur­rently no esti­mate for when the prob­lem will be resolved.  We will update this notice as infor­ma­tion becomes available.

Infor­ma­tion sent to the eOutage mail­ing list is also posted online: http://www.washington.edu/eOutage/