VPN currently unavailable

Our VPN ser­vice (portal.sefs.uw.edu) has been hav­ing issues this week and is unfor­tu­nately unavail­able until fur­ther notice. Restora­tion of the ser­vice requires UWIT inter­ven­tion and we’re actively work­ing with them.

In the interim, you can use Gib­son as an alter­na­tive to effec­tively get your­self onto cam­pus. With the lat­est Win­dows client you can directly access your local dri­ves from the VM in order to upload/download files, or as before you can use a USB device and attach it to the VM through the menu bar.

We apol­o­gize for the incon­ve­nience and will let every­one who has con­tacted us directly know when the ser­vice is restored. If you haven’t already and would like to know as soon as it’s up, just send a quick note to sefshelp@uw.edu. We will also post an update here on the blog.


Zero clients can’t connect to Gibson

We’re aware of an issue involv­ing the Wyse P25 zero clients pic­tured below and have opened a ticket with the ven­dor to resolve the prob­lem. There is no ETA at this time.

We have a fix but need users of the devices still encoun­ter­ing the prob­lem to con­tact us at 206–616-7365 with the IP address of the device.


Phishing scam alert

Bogus email with sub­ject “Depart­ment News: Exchange Email Maintenance”

Hello folks, please be aware of the email below which may be mak­ing the rounds today. It is not legit­i­mate, so do not fol­low the instruc­tions.  If you hap­pen to have clicked on the embed­ded link (removed from quoted mes­sage) and entered your infor­ma­tion into the page it leads you to, please go to https://uwnetid.washington.edu/manage/?password and change your pass­word immediately.

As always, please don’t hes­i­tate to con­tact sefshelp@uw.edu if you have any ques­tions or con­cerns about receiv­ing mes­sages such as this.

IS will be per­form­ing monthly update\maintenance on the Exchange (email) today. Email will be unavail­able for approx­i­mately 10 min­utes and any open email (Out­look) ses­sions will lose their con­nec­tion to the server. To avoid this, Please use the Exchange Main­te­nance link below to com­plete your update\maintenance for our new Out­look Web Access improved webmail.

Click Exchange Main­te­nance for main­te­nance of your exchange email and sign out. For those that don’t see this email, or for­get to close Out­look, the con­nec­tion can be re-established by clos­ing and restart­ing Outlook.

Thank you.

Ser­vice Desk

CONFIDENTIALITY NOTICE: This e-mail mes­sage, includ­ing any attach­ments, is for the sole use of the intended recipient(s) and may con­tain con­fi­den­tial and priv­i­leged infor­ma­tion. Any unau­tho­rized review, use, dis­clo­sure or dis­tri­b­u­tion is pro­hib­ited. If you are not the intended recip­i­ent, please con­tact the sender by reply e-mail and destroy all copies of the orig­i­nal mes­sage.

PaperCut live test has begun!

Hello folks, those of you in Ander­son Hall have likely seen the change on the touch­screens of the new Canon copiers. This is the new sys­tem that we are mov­ing to for all copiers in Ander­son, Bloedel, and Winken­werder halls.

At this stage we are now in a ~2 week full test of the new account­ing soft­ware and are look­ing for feed­back both good and bad. We want to dis­cover any and all issues that we can so that we can resolve them and make sure this prod­uct will work in our environment.

If you haven’t already, please visit one of the two exist­ing copiers (Ander­son 115 and 2nd floor hall­way) to enroll your Husky card. Tap your card on the reader and the copier will prompt you for your NETID cre­den­tials. After link­ing your card, a sim­ple tap logs you in to release any pend­ing jobs. You’ll also find a “use copier” but­ton which takes you to the scan­ning and copy­ing features.

If you for­get your Husky card or don’t have one of the newer ones, you can man­u­ally log in each time with your NETID cre­den­tials. Alter­na­tively, if you have a smart­phone handy and are con­nected to “Uni­ver­sity of Wash­ing­ton” WiFi you can use the URL below to access the mobile print release sys­tem to select the des­ti­na­tion copier and print your job(s). If you find this handy I highly rec­om­mend book­mark­ing this URL on your device for ease of future use.


For print­ing from your SEFS com­puter, you should see two new queues for this system:

Paper­Cut B&W Queue
Paper­Cut Color Queue

These are uni­ver­sal queues, mean­ing they are not directly linked to any spe­cific des­ti­na­tion. Jobs sent to them can be retrieved from any copier in the sys­tem, which as men­tioned above will ulti­mately be all the copiers in the 3 build­ings. If the copier you walk up to is busy or down for some rea­son there’s no need to re-send your job. Sim­ply go to a dif­fer­ent copier and release your job there.

For non-SEFS com­put­ers you can upload image or PDF files for print­ing by vis­it­ing the fol­low­ing site (from on-campus only at this time). This elim­i­nates any need for set­ting up print queues on your per­sonal com­puter and the has­sle of get­ting re-authenticated. After upload­ing, sim­ply pro­ceed to the copier of your choice to release and retrieve your job.


If you have any trou­ble dur­ing this test, keep in mind the old queues are still func­tional and can be used as a fall­back, but please do let me know what issues you run into. Note, due to the changes the old Canon secure print sys­tem is cur­rently bro­ken and jobs can­not be released. Since Paper­Cut effec­tively achieves this func­tion­al­ity there is no plan to fix this at this time.

Please send any com­ments, ques­tions, or sug­ges­tions about this sys­tem to sefshelp@uw.edu so they can be quickly addressed. Thanks!