VPN currently unavailable

Our VPN service (portal.sefs.uw.edu) has been having issues this week and is unfortunately unavailable until further notice. Restoration of the service requires UWIT intervention and we’re actively working with them.

In the interim, you can use Gibson as an alternative to effectively get yourself onto campus. With the latest Windows client you can directly access your local drives from the VM in order to upload/download files, or as before you can use a USB device and attach it to the VM through the menu bar.

We apologize for the inconvenience and will let everyone who has contacted us directly know when the service is restored. If you haven’t already and would like to know as soon as it’s up, just send a quick note to sefshelp@uw.edu. We will also post an update here on the blog.


Zero clients can’t connect to Gibson

We’re aware of an issue involving the Wyse P25 zero clients pictured below and have opened a ticket with the vendor to resolve the problem. There is no ETA at this time.

We have a fix but need users of the devices still encountering the problem to contact us at 206-616-7365 with the IP address of the device.


Phishing scam alert

Bogus email with subject “Department News: Exchange Email Maintenance”

Hello folks, please be aware of the email below which may be making the rounds today. It is not legitimate, so do not follow the instructions.  If you happen to have clicked on the embedded link (removed from quoted message) and entered your information into the page it leads you to, please go to https://uwnetid.washington.edu/manage/?password and change your password immediately.

As always, please don’t hesitate to contact sefshelp@uw.edu if you have any questions or concerns about receiving messages such as this.

IS will be performing monthly update\maintenance on the Exchange (email) today. Email will be unavailable for approximately 10 minutes and any open email (Outlook) sessions will lose their connection to the server. To avoid this, Please use the Exchange Maintenance link below to complete your update\maintenance for our new Outlook Web Access improved webmail.

Click Exchange Maintenance for maintenance of your exchange email and sign out. For those that don’t see this email, or forget to close Outlook, the connection can be re-established by closing and restarting Outlook.

Thank you.

Service Desk

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

PaperCut live test has begun!

Hello folks, those of you in Anderson Hall have likely seen the change on the touchscreens of the new Canon copiers. This is the new system that we are moving to for all copiers in Anderson, Bloedel, and Winkenwerder halls.

At this stage we are now in a ~2 week full test of the new accounting software and are looking for feedback both good and bad. We want to discover any and all issues that we can so that we can resolve them and make sure this product will work in our environment.

If you haven’t already, please visit one of the two existing copiers (Anderson 115 and 2nd floor hallway) to enroll your Husky card. Tap your card on the reader and the copier will prompt you for your NETID credentials. After linking your card, a simple tap logs you in to release any pending jobs. You’ll also find a “use copier” button which takes you to the scanning and copying features.

If you forget your Husky card or don’t have one of the newer ones, you can manually log in each time with your NETID credentials. Alternatively, if you have a smartphone handy and are connected to “University of Washington” WiFi you can use the URL below to access the mobile print release system to select the destination copier and print your job(s). If you find this handy I highly recommend bookmarking this URL on your device for ease of future use.


For printing from your SEFS computer, you should see two new queues for this system:

PaperCut B&W Queue
PaperCut Color Queue

These are universal queues, meaning they are not directly linked to any specific destination. Jobs sent to them can be retrieved from any copier in the system, which as mentioned above will ultimately be all the copiers in the 3 buildings. If the copier you walk up to is busy or down for some reason there’s no need to re-send your job. Simply go to a different copier and release your job there.

For non-SEFS computers you can upload image or PDF files for printing by visiting the following site (from on-campus only at this time). This eliminates any need for setting up print queues on your personal computer and the hassle of getting re-authenticated. After uploading, simply proceed to the copier of your choice to release and retrieve your job.


If you have any trouble during this test, keep in mind the old queues are still functional and can be used as a fallback, but please do let me know what issues you run into. Note, due to the changes the old Canon secure print system is currently broken and jobs cannot be released. Since PaperCut effectively achieves this functionality there is no plan to fix this at this time.

Please send any comments, questions, or suggestions about this system to sefshelp@uw.edu so they can be quickly addressed. Thanks!