FAQ: How to solve missing attachment at the recipient using Outlook Express?

Method 1: (one per email compose)

The problem is the Outlook Express can’t see attachment in email which sent as “Rich Text Format” so the solution is when you compose an email that you will be sending to recipient that using Outlook Express you need to send it as “plain text” and the following are the steps:

. Before you attach the file, click “Format Text” tab, then click on line “Plain Text”, switch back “Message” tab and “Attach File”

. Continue with your email composition then send.


Method 2: (one time per email address)


. Open that specific contact by double clicking the item in your Contacts folder (Notes: if the contact is not already in your address books then add to your address book)

. Hover on the email address of the contact and a Address Card pop-up will become visible.

. On the right side of the contact card you’ll see a menu button. Click on it and from the list choose; Outlook Properties, Make sure that the “Internet format” is set to “Send Plain Text Only”.

FAQ: How to set up Outlook “Out of Office” for Exchange account?

Please follow these steps:

1. Click the File tab.

(Note: If you are using Exchange for email then you need to make sure you click on Exchange account before you do this otherwise you won’t see it.)

2. Click Automatic Replies.

3. Select Send automatic replies.

4. If you want, select the Only send during this time range check box to schedule when your out of office replies are active. If you don’t specify a start and end time, auto-replies are sent until you select the Do not send automatic replies check box.

5. On the Inside My Organization tab, type the response that you want to send to teammates or colleagues while you are out of the office.

6. On the Outside My Organization tab, select the Auto-reply to people outside my organization check box, and then type the response that you want to send while you are out of the office. Select whether you want replies sent to My contacts only or to Anyone outside my organization who sends you messages.


Note: If you are using UW Campus email please see this link: http://www.washington.edu/itconnect/email/uwemail.html

FAQ: How to recognize the email is “spam”?

Most of the spam email will try to make it look real or from the official authority like the IT department or the help desk or from the government source but note the email in detail, most of not all, the email body show in text will reveal the link to some foreign site such as Russian or some suspicious web site.

This type of email can safely delete from your inbox.