RT My Tickets links use localhost: no url

I inherited an old Request Tracker (RT) install, and I’ve been tasked with becoming the RT expert. The request-tracker package is a great little piece of software, but somewhere along the line the “10 highest priority tickets I own” widget in the dashboard stopped having functional links. The links appear, but the a href=” tag just didn’t have anything after the a. It looked like:
‘<a>__id__</a>/TITLE:#’, etc.

My Ticket URL’s are wrong! So, here’s the fix. I had to update the search whose results show in that Link Tickets box thingy.

  1. On the “RT at a glance” dashboard, click “edit” in the upper right corner of the “10 highest priority tickets I own” box.
  2. At the top of the page it says: “You can also edit the predefined search itself: Search – My Tickets” Search – My Tickets is a link, click on that link.
  3. Click “Advanced” at the top of the page.
  4. In the format box, make sure you have the following:
    ‘<a href=”/Ticket/Display.html?id=__id__”>__id__</a>/TITLE:#’,
    ‘<a href=”/Ticket/Display.html?id=__id__”>__Subject__<</a>/TITLE:Subject',
    You probably just need to add the href… stuff in the link tag.
  5. Click “Apply” in the lower right corner.
  6. YOU’RE NOT DONE! Find the “Saved Searches” box on the right. Click the “Update” button.
  7. Now if you click on “Home” in the upper left, the tickets in your top ten should be click-able.

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