This lecture discusses an approach called “DEAR” to responding to difficult encounters.  This will be used to form responses to cases.

• Describe: “I notice…”
• Express: “I feel/think…”
• Assert: “I want…” or “I plan to…”
• Reinforce: (“This will work out well for you because…”)

Optional Resources:

• Wheeler, Daniel J., et al. “Twelve tips for responding to microaggressions and overt discrimination: When the patient offends the learner.” Medical teacher (2018): 1-6.
• March, Christine, et al. “Experiential Communication Curriculum to Improve Resident Preparedness When Responding to Discriminatory Comments in the Workplace.” Journal of Graduate Medical Education (2018).